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November 2020

Larger insurance companies often consider outsourcing or the use of external capabilities. They consider which parts of their organization they can outsource and which to keep in-house. A crucial question arises: ‘Will outsourcing this system or process provide a cost advantage?’ If affirmative, they proceed to shift the operation outside the organization. Unfortunately, the decision is not that simple. What is outsourcing in the insurance companies? Let’s first start...

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